Shipping
- Free tracked shipping on every order.
- Dispatch: orders leave the warehouse within 1–2 business days.
- Delivery: typically 5–7 business days after dispatch.
- Tracking: you get a tracking number by email as soon as the parcel is scanned. If tracking hasn't moved in five days, contact us and we will chase it.
Orders shipped internationally may attract import duties or taxes set by your country. Those are charged by customs, not by us, and are the recipient's responsibility.
Returns
- 30 days from delivery to start a return, for any reason.
- The item needs to be in re-sellable condition with the case and accessories included. Used once and not for you is fine; missing the foam pot is not.
- Get in touch first — we send a returns address and a reference. Parcels sent back without one are hard to match to an order.
- Return postage is on you unless the item arrived faulty, damaged or wrong, in which case we cover it.
Refunds
Refunds are issued to the original payment method within 5 business days of the return arriving. Your bank usually takes another 3–5 days to show it.
Faulty or damaged on arrival
Send a photo or a short video through the contact form within 14 days of delivery. We replace or refund, and we pay the return postage.
Cancellations
Contact us within 12 hours of ordering and we will cancel before dispatch. After it ships, treat it as a return.