These terms apply to every order placed on awazelabs.com. Please read them before you buy. By placing an order you agree to them.
Who we are
awazelabs.com is operated by TenEight Company Limited (千養有限公司), a company registered in Hong Kong (Business Registration No. 74853130), trading as Awaze Labs. Address: Suite 2707, 27/F, Shui On Centre, No.6-8 Harbour Road, Wan Chai, Hong Kong. Phone: +852 6818 4866. Email: hello@awazelabs.com. In these terms, "we", "us" and "our" mean TenEight Company Limited.
Products
We describe our products as accurately as we can, including what is in the box. Colours on screen can differ slightly from the real thing. Please follow any age guidance and safety instructions shown on the product page, in the user guide and on the packaging.
Prices and payment
Prices are in US dollars and include the product only; shipping is shown separately at checkout. If the site shows a price in another currency, it is an approximate conversion — payment is always taken in US dollars, and your bank sets the exchange rate. Payments are processed securely by our payment provider; we do not see or store your full card details. Prices can change, but the price you pay is the one shown at checkout when you place your order.
Orders
Your order is accepted when we send the order confirmation email. We may cancel an order if an item is unavailable, if there is an obvious pricing error, or if we suspect fraud — if we do, we refund you in full. Email us within 12 hours of ordering and we will cancel it before dispatch; after it ships, it is treated as a return.
Shipping
Tracked shipping is a flat $3.98 USD per order, and delivery takes 5–7 business days. You get a tracking number by email as soon as the parcel is scanned. Delivery times are estimates, not guarantees. Orders shipped internationally may attract import duties or taxes, which are set by the destination country and payable by the recipient. Full details: Shipping & returns.
Returns and refunds
You have 180 days from delivery to start a return, for any reason. Email us first and we send a returns address and a reference; send the item back in its original packaging. Return postage is paid by the customer unless the item arrived damaged or wrong. If an item arrives damaged or is not what you ordered, send a photo and your order number to hello@awazelabs.com and we replace it or refund you, including postage. Refunds go to the original payment method within 5 business days of the return arriving. Full details: Shipping & returns.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, and nothing here affects the statutory consumer rights you have where you live.
Intellectual property
The Awaze Labs name, the product names, and the text, images and design of this site belong to us or our licensors. Please do not copy them without permission.
Privacy
How we handle your personal information is explained in our Privacy policy.
Governing law
These terms and every order placed on this site are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction over any dispute.
Changes
We may update these terms from time to time. The version on this page when you place your order applies to that order.
Contact
TenEight Company Limited (trading as Awaze Labs), Suite 2707, 27/F, Shui On Centre, No.6-8 Harbour Road, Wan Chai, Hong Kong. Phone: +852 6818 4866. Email: hello@awazelabs.com.
Last updated: 7 November 2026.